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After the Edge machine is online, connect and configure each printer before granting it to an app. USB printers normally appear in the dashboard automatically.

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Connect a printer

1

Connect and power on the printer

Load paper, turn the printer on, and connect it to the Edge machine.For a USB receipt printer, connect the USB data cable directly to the Edge machine. A USB cable that only supplies power will not work.
2

Open the Edge machine

Go to Settings → Edge Devices, then expand the machine.The printer should appear automatically. Its status dot is green when it is physically connected.
3

Name and configure it

Give the printer a location-based name, such as Front Counter Printer. Choose ESC/POS receipt printer as its driver, then select the paper width and text encoding.
4

Save and test

Select Save, then Test Receipt.The test receipt includes English, Thai, and a QR code. Use it to confirm paper width, alignment, and text encoding.
Network printers must first be added to the Edge machine’s network-printer configuration. If a network printer does not appear, contact Stardeck support with its IP address and port.

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Choose the paper width

If text wraps too early or prints beyond the paper edge, correct this setting and send another test.

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Choose the text encoding

Raster or image mode is the safest choice for mixed Thai and English. It can print more slowly than the printer’s built-in text mode. If Thai text is garbled in TIS-620 mode, try code page 21, then 20 or 26. Printer firmware differs, so keep the first test receipt that prints correctly as a reference.

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Connect a cash drawer

Most receipt-printer cash drawers connect to the printer’s drawer port, not directly to the Edge machine.
1

Connect the drawer to the printer

Turn the printer off, connect the drawer cable to its cash-drawer port, then turn the printer back on.
2

Enable the drawer

In the printer’s settings, turn on Cash drawer attached.
3

Select the drawer pin

Start with Pin 2. If the drawer does not open, save Pin 5 and test again.
4

Test it

Save the printer settings, then select Drawer. The drawer should open once.
A cash-drawer connector may look like a telephone connector, but it can carry power. Use the cable supplied for the drawer and printer.

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Understand printer status

  • Green dot: the Edge machine currently detects the printer.
  • Gray dot: the printer is disconnected, powered off, or unreachable.
  • Unassigned: the printer was found but does not have a driver yet.
  • Test unavailable: the machine is offline, the printer is disconnected, or no driver is saved.
After the hardware test works, grant the Edge machine to an app.